Privacy Policy
Preferred Pest Control (“we,” “our,” or “us”) values the privacy and security of our clients and website visitors. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your personal data.
1. Information We Collect
Personal Information
We collect information you voluntarily provide, such as:
- Name
- Email address
- Phone number
- Service address
- Details submitted through website forms, scheduling requests, emails, or phone communication
Usage Data
We automatically collect certain information through cookies and similar technologies, including:
- IP address
- Browser type
- Device information
- Pages visited and actions taken on our website
2. How We Use Your Information
We use your information to:
- Provide and manage pest control services
- Respond to inquiries and customer service requests
- Schedule, confirm, and update service appointments
- Send operational text messages (SMS) related to your services
- Improve website performance and user experience
- Deliver marketing communications only if you have opted in
- Comply with legal or regulatory requirements
3. Cookies and Tracking Technologies
Our website uses cookies and similar tools to enhance your browsing experience. You may control or disable cookies through your browser settings. Disabling cookies may impact certain website functionality.
4. Data Sharing
We do not sell your personal information. We may share information with:
- Trusted service providers who assist in delivering our services
- Software platforms used for scheduling, billing, or customer communication
- Regulatory agencies when required by law
These partners are required to maintain confidentiality and data security.
5. Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute protection.
6. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold
- Request corrections or deletion
- Opt out of marketing communications at any time
To exercise these rights, contact us using the information in Section 11.
7. SMS TEXT MESSAGING POLICY
Preferred Pest Control uses text messaging (SMS) to support communication with our customers. There are two types of SMS messages we may send:
7A. Operational Text Messages (Non-Marketing)
By providing your phone number when contacting us or scheduling services, you consent to receiving non-marketing SMS messages, which may include:
- Appointment confirmations
- Technician arrival alerts
- Scheduling updates
- Service reminders
- Follow-up instructions
- Account or billing notifications
These messages are necessary for delivering our services and do not require a separate opt-in.
Message frequency varies.
Message and data rates may apply.
To stop receiving operational texts, reply STOP at any time.
For assistance, reply HELP or contact us at office@toughonpests.com.
7B. Marketing Text Messages (Optional Opt-In)
We only send marketing or promotional text messages if you voluntarily opt in using an optional checkbox on our website forms.
If you choose to opt in, you may receive:
- Special offers
- Seasonal promotions
- Service recommendations
- Renewal reminders
- Educational pest alerts
Message frequency varies.
Message and data rates may apply.
You may withdraw your marketing consent at any time by texting STOP.
Operational messages related to your service may still be sent unless otherwise requested.
Your mobile number will never be shared with third parties for their own marketing purposes.
8. Links to Third-Party Websites
Our website may contain links to external websites. We are not responsible for the privacy practices or content of these third-party sites and encourage you to review their policies.
9. Changes to This Privacy Policy
We may update this policy from time to time. Any changes will be posted here with a revised “Effective Date.”
10. Contact Us
For questions or concerns regarding this Privacy Policy or your personal information, contact us:
Preferred Pest Control
Email: office@toughonpests.com
Phone: 816-371-8592
Address: 14375 Hwy 71, Savannah MO 64485
